Netflix, you should be ashamed of yourself!

So frustrated! In the great big scheme of life, this is probably one of those things I'm going to have to just "get over"... but the reality is that I'm so upset! Did you ever call somewhere and get an endless circle of "gee we're really sorry but we are NOT going to do anything about it"?
Well that's where I am. In the haste to get out of town for my grandmother's funeral, and knowing that I had to get the video we rented back to Netflix (in light of their raising their prices and us switching to online streaming only), I accidently put the wrong DVD into the sleeve and sent it back to Netflix. My son, who had rented another movie from a local video store, realized it AFTER the mail had been picked up, and the DVD was already on it's way to Netflix.
I called Netflix immediately (i.e. Wed night) where "Brad" assured me it would be NO problem at all, and that Netflix would do EVERYTHING they could to ensure that I got the DVD back so that we could return it to the video store. He was marking my account with a note, and it would be resolved no problem. Watch my email within the next couple of days, and he was sure they would mail it back to me.

Well I got busy with family and being out of town for the funeral, and made a mental note that I needed to call Netflix again, because I had gotten a 'confirmation of receipt' email- but no email that they had that wrong DVD and would be mailing it back to me.

Soooo today? I call netflix on my drive home. What should have been a 10 minute, yes ma'am thank you we're mailing you back your DVD turned into an endless cycle of "Gee, we're really sorry you made that mistake, but there is absolutely nothing we can do for you". Too bad, so sad.

No assistance, no one will go grab the dvd off the shelf and send it back, no courtesy credit because they are keeping a movie that belongs to someone else... NOTHING.
I'm sorry... was I clear? Literally NOTHING! To be honest, I'm completely shocked and utterly horrified. I've been raving over this company for 4 years - the length I've been a customer and personally know about 6 friends who signed up because of how "wonderful" I've said they are.

And if THIS isn't the icing on the cake... they actually emailed me a customer satisfaction survey, AND said they were sorry I cancelled, and would love to have me back some day!

NETFLIX! SEND ME MY DVD AND I WILL HAPPILY REINSTATE MY MEMBERSHIP!

Now... Netflix - shame on you! I'm heartbroken! A company that uncocnerned about the well being of it's customers will NOT be on top forever... take heed! What goes up - must come down... it's the law of Gravity.

A very sad, sad customer who will now be heading to Redbox for her movie needs!